GDM Megaron Hotel puts the health, safety, and security of our guests and employees first.

We Care About You

At the GDM Megaron Hotel, our top priority is you.

As the whole world continues to deal with the ongoing Covid-19 situation, we would like to assure you that one of our highest priorities this season is the health, safety, and security of our guests and team members COVID-19 has fundamentally changed the way we live and therefore we have taken the necessary measures and adjusted our daily operations, to fit within the new 'normal' at the GDM Megaron Hotel.
In compliance with the Health Authorities guidelines & additional protocol implementations, we and a team of experts have carefully crafted the GDM Megaron Hotel – We Care About You – in depth cleanliness- and disinfection programme, which is designed to ensure your safety and peace-of-mind at our accommodation from check-in to check-out.

What are the new protocols?

A new 23-step protocol is currently being introduced to our hotel. New cleaning and disinfection procedures, increased attention to safety incommunal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more, read the outlined steps below:

1. Physical distancing

Implement physical distancing measures.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Face Masks

According to the General Secretariat for Civil Protection authorities, concerning Heraklion prefecture, from 01/09/20 06:00 till 30/09/20 06:00,the use of face masks is mandatory in enclosed as well as open spaces.

4. Protective barrier

Install protective screens at the front desk.

5. Sanitizing stations

Hand sanitizing near the front entrance and public areas.

6. Check-in / Check-out

Check-in 15:00 / Check-out 11:00, for ensuring the proper preparation of the room.
Clean and disinfected key are cards provided upon check-in.

7. Elevators

Maximum occupancy as indicated with signage. Use of mask is obligatory

8. Pool

Maximum number of people in the pool shall not exceed 3 persons. Please keep the required distance.

9. TV remote

Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

11. Fitness and Health Club

Provide sanitizer in our Fitness and Health Club. Both can be used upon request on private basis.

12. Minibars

Remove all Minibars from rooms.

13. Methods of payment

Offer cash-free methods of payment.

14. Grab and go

Offer individually packaged and other grab-and-go food options

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

17. Housekeeping

Daily Housekeeping Service is provided only on request basis declared upon arrival.
Turndown service is not provided.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

19. Team member temperature checks

Temperature checks for team members before each shift daily.

20. Team member PPE

Provide team members with personal protective equipment

21. Air Conditioning

It is strongly recommended not to use the A/C

22. Menus and Room Directory

Available online

23. Breakfast

Breakfast : Optional, upon reservation, served by our staff.

MANAGEMENT OF SUSPECTED CASES OF COVID-19

The hotel has an action plan to manage any possible or confirmed cases among guests or staff.

If a visitor or hotel employee shows symptoms compatible with COVID- 19 infection , the following applies:

1. The doctor with whom the tourist accommodation cooperates is called to evaluate the incident.
2. If the patient is in urgent need of hospitalisation he is referred to the relevant hospital, as a suspected case of COVID-19.
3. If the patient shows mild symptoms, a sample for laboratory confirmation of COVID is obtained from the doctor.
4. If the incident is assessed as possible COVID-19 by the examining doctor, the hotel health officer communicates IMMEDIATELY with the Greek National Public Health Organization, for instructions on how to deal with the suspected case.
5. The patient with mild symptoms remains in his room until the results of the laboratory test are announced.
6. During the above waiting period, the entry of staff into the patient's room is avoided, if there is no significant reason. If necessary, a staff member of the accommodation is advised to deal exclusively with the possible case.
7. If confirmed as a case of COVID-19, the patient with mild symptoms is transferred to a special quarantine hotel* and is treated as a confirmed case of COVID-19 in the designated quarantine hotel or transferred to a hospital if additional treatment is needed. Or the patient will remain at our hotel within his room If the patient is not confirmed as a COVID-19 case, it is treated at the hotel with the instructions of the attending physician.
*subject to change, according the Greek Public Health Guidelines instructions

8. The patient is transported with PPE (personal protective equipment) by private transport.
9. If there is a companion of the patient who wishes to stay close to him to take care of him (eg spouse), he / she should be given a simple surgical mask and advised to wash his / her hands every time he / she comes in contact with secretions of the patient (eg saliva) and definitely before the attendant touches his / her face or eats or drinks.
10. The patient’s contact details and his / her travel companion’s should always be recorded if consent is required for interventions where the patient cannot communicate.
11. Used protective equipment (simple disposable surgical mask, gloves) should be discarded in a bucket and never used again.
12. After disposing of protective equipment, hands should be thoroughly washed with soap and water. It is emphasized that the use of gloves does not replace hand washing, which is a very important means of prevention.

How is close contact (high exposure risk) defined with a COVID-19 case in a hotel?

A person who has had direct physical contact with a patient with COVID-19 (eg handshake)
A person with unprotected contact with infectious secretions from a patient with COVID-19
A person who had contact with a person in the same room as the suspect
A person who had "face to face" contact with a patient with COVID-19 at a distance <2 meters and for ≥ 15 minutes

A person who remained indoors with a patient with COVID-19 at a distance <2 meters and for ≥ 15 minutes
A passenger on the same aircraft, who was sitting at a distance of two rows of seats (in each direction) from the patient with COVID-19 infection, people traveling together or caring for the patient and crew members who served the specific part of the aircraft where the patient was sitting.

HEALTH FIRST

Health and Safety protocols are in place

Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety action plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19, in accordance to the World Health Organisation, the Greek Ministry of Health and local authorities.

We emphasize that the instructions can be modified according to the development of the epidemic and based on the decisions/circulars of the competent Ministries.

GDM Megaron Luxury Hotel

The hotel already follows and will continue to implement all legislative acts and Governmental orders to maintain its high standards of hygiene procedures throughout its property. As well as all the measures recommended by NPHO (National Public Health Organization) and the WHO (World Health Organization), for the protection against the COVID-19 outbreak, in order to provide all guests with a safe and healthy environment.

The Hotel shall not be held liable for any damage, whether to persons or property, and all the relevant losses, expenses and costs which the Guest shall incur or suffer due to illness caused by Coronavirus (COVID-19), any other contagious or infectious disease, virus or/and any variation of the above mentioned, during or after the Guest’s stay at the Hotel or in relation to or on the occasion of the provision by the Hotel of the service agreed herein. In case the Guest is obliged to extend his/her stay at the Hotel because of such illness, the Hotel shall not be liable to bear any expenses and costs pertaining to the Guest’s medical treatment and care, hospitality, nutrition or any other expense related, directly or indirectly, to the extension of the Guest’s stay at the Hotel.

Health protocols in place