We follow government guidelines
A new 23-step protocol is currently being introduced to our hotel. New cleaning and disinfection procedures, increased attention to safety incommunal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more, read the outlined steps below:
Implement physical distancing measures.
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
According to the General Secretariat for Civil Protection authorities, concerning Heraklion prefecture, from 01/09/20 06:00 till 30/09/20 06:00,the use of face masks is mandatory in enclosed as well as open spaces.
Install protective screens at the front desk.
Hand sanitizing near the front entrance and public areas.
Check-in 15:00 / Check-out 11:00, for ensuring the proper preparation of the room.
Clean and disinfected key are cards provided upon check-in.
Maximum occupancy as indicated with signage. Use of mask is obligatory
Maximum number of people in the pool shall not exceed 3 persons. Please keep the required distance.
Provide a clean and disinfected TV remote in an individually sealed and protective bag.
Wash all linens at a high temperature for optimal disinfection.
Provide sanitizer in our Fitness and Health Club. Both can be used upon request on private basis.
Remove all Minibars from rooms.
Offer cash-free methods of payment.
Offer individually packaged and other grab-and-go food options
Space tables apart in restaurants and bars to provide physical distancing.
Adhere to the strict safety procedures while serving all food and beverages.
Daily Housekeeping Service is provided only on request basis declared upon arrival.
Turndown service is not provided.
Provide team members with comprehensive hygiene and prevention training program.
Temperature checks for team members before each shift daily.
Provide team members with personal protective equipment
It is strongly recommended not to use the A/C
Breakfast : Optional, upon reservation, served by our staff.
Outlined below is our 5-step meeting and events safety protocols:
The hotel already follows and will continue to implement all legislative acts and Governmental orders to maintain its high standards of hygiene procedures throughout its property. As well as all the measures recommended by NPHO (National Public Health Organization) and the WHO (World Health Organization), for the protection against the COVID-19 outbreak, in order to provide all guests with a safe and healthy environment.
The Hotel shall not be held liable for any damage, whether to persons or property, and all the relevant losses, expenses and costs which the Guest shall incur or suffer due to illness caused by Coronavirus (COVID-19), any other contagious or infectious disease, virus or/and any variation of the above mentioned, during or after the Guest’s stay at the Hotel or in relation to or on the occasion of the provision by the Hotel of the service agreed herein. In case the Guest is obliged to extend his/her stay at the Hotel because of such illness, the Hotel shall not be liable to bear any expenses and costs pertaining to the Guest’s medical treatment and care, hospitality, nutrition or any other expense related, directly or indirectly, to the extension of the Guest’s stay at the Hotel.